Quality

The aim of Ferris Painting Contractors’ is to provide a high quality service to Clients and to build and maintain a strong, loyal, Client base, based on mutual trust and co-operation.  To achieve this the Company actively encourages a caring environment listening and understanding a Client’s need in order to establish a positive business relationship.  The objective is to retain the Client for the long term.

                   

Ferris Painting Contractors has adopted and integrated ISO 9001 Quality Management System to provide a proven system of work which is accountable and traceable.  The system defines the processes that control matters relating to quality of service provided to customers and the company’s commitment is demonstrated by the compliance with the documented procedures.  Further-more, the company is committed to continually improving its performance and to facilitate this sets, measures and monitors quality objectives. 

 

The Quality Policy Manual describes the policies and procedures in place for conforming to the requirements of the relevant standards.   The procedures cover all aspects of the standards that are applicable and they in turn identify the records that are required to demonstrate compliance.

 

This integrated Quality Management System  is not “free-standing”- it is an integral part of the Company’s overall compliance policies that include Health & Safety, Environmental, Employment and Customer Relation policies. Our IMS and related Procedures are stringently assessed by External Auditors - URS - to ensure compliance. 

 

We are also quality assessed by the Dulux Trade Contract Partnership in areas such as quality;  H&S and site management and for the past 2 years 2015 and 2016 we are proud to have been ranked as 'outstanding'  which puts us in the top 10% of all Contract Partners within the United Kingdom.   

 

Safe Methods Of Working

·     All operatives have been trained and made aware of their responsibilities both to themselves, their colleagues and members of the public. Operatives are made aware of method statements, which out-line any specific hazards related to a contract. Operatives are encouraged to be pro-active relating to site safety.

·     Our management team has undertaken CITB management training courses and refresher courses as necessary. We can therefore help you achieve your H&S & CDM obligations .

High Standards Of Workmanship

·     Operatives are trained in their specific field and are encouraged to take responsibility for their work, completing it efficiently, and in line with Company standards. The required standards and systems of work are explained to all operatives by management with site visits undertaken daily to ensure compliance.

·     Should the Client believe there is cause for complaint it is Company policy to investigate the matter immediately. If justified, action is taken as quickly as possible to rectify the situation with minimum inconvenience to the Client. Procedures and systems are in place to facilitate compliance of this policy.

On-Going Provision Of Support To The Client .

·     To ensure the services of the Company meet the Client's requirements, support is provided from the pre-contract stage through to final invoice. Regular courtesy calls are made to ensure the Client is happy with the work and the conduct of employees. Queries from the Client are followed up quickly and efficiently.

·     In-order to maintain the Client,  regular service calls are made to ascertain future requirements. The ethos of the Company is that ‘It's future is in the hands of existing Clients' so, once established maintain the Client through:     QUALITY / RELIABILITY / VALUE FOR MONEY.

 

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